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Any questions about our products/services, processes, or policies? Check out if this list of frequently asked questions can help you with quick and informative answers.
What types of industrial valves does Gangye manufacture and supply?
Gangye manufactures gate valves, globe valves, check valves, ball valves, and butterfly valves in various cast and forged materials.
What are Gangye's core values and mission statement?
High quality, high efficiency, provide customers with the best products at the most suitable price.
What are the safety features and standards of the valves provided by Gangye?
Meet the production requirements of ISO, API, and TS certification.
What is the process for installation, maintenance, and repair of the valves?
Before the valve is installed, it is necessary to check whether the surface and moving parts are damaged, and then install the valve on the pipeline according to the requirements. During daily use, the staff needs to maintain the moving parts exposed to the air, such as applying lubricating oil. When there is a problem with the valve, the staff first needs to close the pipeline, then check the inside of the valve to find out the problem, and then carry out corresponding repairs; sometimes the sealing surface needs to be polished, and sometimes the valve stem or gate needs to be replaced.
How does Gangye handle customer service and after-sales support?
Customers can communicate with sales staff by phone, SMS, and email. Customers can describe the problems of the valve to sales staff or take pictures, and then sales staff will provide corresponding solutions. During the one-year warranty period, Gangye can dispatch work personnel to repair the valve or provide a brand-new valve for replacement.
